6 things you should ask your furniture courier service before booking

Posted on September 30, 2021

6 things you should ask your furniture courier service before booking

When you are organizing a furniture delivery you will need to book the right courier. In order to do so and get the service you need, you have to ask the courier the right questions.

Knowing what to ask can make a big difference for your final decision about booking a certain furniture delivery service. Also, it will allow the firm to give you an accurate quote. So, let’s explore some of the most important questions you have to ask:


Obviously, this is quite important. Ask what areas does the furniture courier cover. Some companies may also offer service to close areas, but at an additional price. So, knowing the areas of service is the first step.

Size and/or weight limits

Next up, get into details about the shipment you need to be transported. Ask for any size and/or weight limit for the goods. Some companies specialize only in smaller items. Others offer services for various sizes but that can come with additional fees. And some are specialized for large and heavy items and thus are better equipped to handle your new sofa, dining table and other furniture you need delivered.

Pickup and delivery times

Some furniture couriers have a strict schedule and can’t pick-up or deliver items outside of certain hours. Others do offer custom time slots and express deliveries. It’s important to ask about these details so that you can plan accordingly and inform the sender and/or receiver of the shipment about that and book the service accordingly.


All courier services are insured, but for some special items, there might be additional conditions. For example, if you’re shipping an expensive vintage cupboard, it would be a nice idea to inform the courier about that fact and also ask if they offer additional insurance for these items. It’s better to be safe than sorry.


Another important detail to discuss with your potential courier. Some will provide professional bubble wrap to pack and protect your items during furniture delivery. Others though would require the client to package the items beforehand. This is also the time to discuss the potential use of a pallet for large and heavy furniture and the ways to secure both.

Additional services and fees

Courier companies always have a lot of additional services, you may need them depending on your situation. For example, a two-man collection and delivery service is a good idea for large and heavy items. Often firms will offer you these services beforehand, but it’s also a good idea to ask any and all questions you have.

This includes inquiring about the fees. Additional services also mean more fees. Before you know it, your total fee might be significantly higher than the initial quote. So, be careful and mindful about finding the right balance between costs and features.

Also, just to be on the safe side, you may ask what the process is if your item is damaged during transportation. Hopefully, you won’t need t, but it’s still good to know what happens and how much time it will be needed to sort things out.

As you can see, the main idea is to be detailed and ask questions. This will increase the chances of you picking the right furniture courier for the job.